Prof. Yang was Invited to speak at WCBF conference
2007-09-24
InnoLab Chief Consultant Prof. Yang Kai was invited to make a speech at WCBF's Six Sigma event on Sep 19 ¨C 20 at Boston, USA. Prof. Yang address the topic ¡°how to Apply DFSS in healthcare¡±.
In his presentation, a case study was presented about VA hospital in Detroit, where was applied many effective tools to reduce the patient average waiting time in registration department from 44 minutes to lower than 5 minutes.
